Shitty business behaviour. People got surprised by changes in the ‘fine print’ of mail order and internet shops. Consumers had trouble with the concept that they now in essence had two contracts. One with the shop and one with Klarna. Even if the shop didn’t deliver the goods or delivered wrong or broken goods, Klarna still demanded the purchase prize.

Klarna has a lot of automated processes. A lot of problems derived from that. People were supposed to enter a certain case number when paying - and nothing else. If people messed up by adding other info (like an invoice number/date/seller) or mistyped, Klarna’s system wasn’t able to handle it. If they couldn’t file the payment there was no other system in place to assure a correct booking. Instead consumers received payment reminders and extra reminder fees. Even when consumers showed proof of payment the system often didn’t accept it and it went on and on, in a few cases Klarna went to court about it.

The latest is Klarna’s idea wanting banking info from consumers - and by all it’s literally everything that is mentioned in your banking statements. Klarna wants the consumer to sign a declaration of release to the bank so that Klarna can access everything.