I’ve definitely dealt with that exact scenario before, but I only had to walk across the building that time.
This was an interesting case because somebody decided they wanted to hide the sensors from a third-party tester, and failed to inform anyone, let alone consider the fact that those sensors were basically the defining characteristic of the product and nothing would work right if they were obscured.
Sounds like my mom whenever she was confronted with anything that required learning button sequences. “I don’t know how to use the microwave, you do it for me.” = “I don’t want to learn how to do it.”
I gotta ask… Why couldn’t someone local do it?
I’m not op, it I imagine it went something like this:
“We’ve tried everything and nothing works, you gotta come down here”
“…and you followed the instructions in the run book to the letter”?
“yes. every instruction”
runbook line 1 page 1: remove the tape from the sensor before installation.
I’ve definitely dealt with that exact scenario before, but I only had to walk across the building that time.
This was an interesting case because somebody decided they wanted to hide the sensors from a third-party tester, and failed to inform anyone, let alone consider the fact that those sensors were basically the defining characteristic of the product and nothing would work right if they were obscured.
Sounds like my mom whenever she was confronted with anything that required learning button sequences. “I don’t know how to use the microwave, you do it for me.” = “I don’t want to learn how to do it.”