Plus, getting it on the record that someone called it in might be important later if things spiral badly. Hopefully calling stops this fire, but if not, maybe it stops the next one.

Without stopping? That’s going to chafe.

This is not a big deal but it is entirely wrong. Why do I care so much about this?!

IMO it is a big deal, and you’re right to care.

Most obviously, and most importantly, this is a big deal because it excludes people who may require the subtitles in order to watch the show.

But it also points to some sort of speech to tech automation being used and then not checked by a human. Which implies poor quality control and a reliance on machine learning instead of employing someone.