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The world has gone too long without game developers returning criticism to fans. Some game devs don’t serve their fans well and deserve a blasting, but that’s generally a minority. Most of the time, gamers in online spaces are the same sort of Karen at the register saying “The customer is always right” every single day, and they‘ve needed to take a step back for a long time.
Corollary: I play an online game that’s full of glitches. I’m upset at the dev about it, but also patient because I know programming is hard, and I’m sure they get frustrated at those bugs too.
This reminds me of a story idea I had for a novel.
The police of a fantasy world are enacting blatant brutality and are low on accountability. A separate agency headed by a heroic character announces that some faction of terrorists has stolen a set of uniforms for these officers. They further clarify that citizens can identify genuine officers in this way:
Otherwise, citizens are encouraged to use weapons to protect themselves from unidentified men posing as police. (The obvious conclusion there is; this other agency stole the uniforms themselves and threw them away, just to provoke that change in behavior)