misk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square37fedilinkarrow-up1140arrow-down13file-text
arrow-up1137arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 1 day agomessage-square37fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up12arrow-down2·1 day agoIt’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
minus-squareSteve Dice@sh.itjust.workslinkfedilinkEnglisharrow-up2arrow-down2·7 hours agoYeah… most complaints about accents in customer service agents have nothing to do with understanding them.
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up2·48 minutes agoWhat are you basing that statement on?
minus-squareshawn1122@lemm.eelinkfedilinkEnglisharrow-up6arrow-down1·21 hours agoDefinitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
It’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.