Bonus panel:
There’s a push to use it in my office. Specifically to hopefully reduce the number of people we need to review cases and code them appropriately.
Ooooh they said, Ai can totally do that!
Then in the most recent meeting, it changed to “Ai will give the clerk a summary and recommendation!” So we aren’t reducing the number of clerks, and they’ll just follow whatever the Ai says rather than checking the cases themselves. Just another thing to train them on and have go wrong.
In the interest of pleasing my bosses, the research is continuing, but I have little hope it’s going to be helpful. I talked them out of giving the text to the clerk, but instead save the recommendation and see how it matches up to the clerk. Then it’s at least a fair test.
He immediately threatens her job. Classy.
And realistic!
It’s an automated response
At our wor k they have a big push for everyone to use AI. I used AI to try to do things faster, it’s terrible in it. The time you save with it in the beginning because it helps you rubberducking you and your peers lose at the end by finding out late that it bullshitted and contradicted itself and you copy and pasted it to be faster. I have so many examples of it.
They enabled some AI in Outlook for some of us as beta testers. You write a few words with the basic idea of the mail and it bullshits it into a full page full of nonsense with your initial words “summarized” in some bullet points most of the times
Then when you receive one of those emails it can summarize it into just a few words
We are truly living in the future!